Frequently Asked Questions.

DINR is a Canadian culinary platform connecting diners with a curated collection of exceptional restaurants, reservations, events, cool merch and product drops, as well as tickets and access to exceptional culinary experiences and events.

Unlike traditional reservation platforms, DINR is curated, not crowdsourced. Restaurants are hand-selected by our team and there is no pay-to-play for inclusion.

No. Restaurants cannot pay to be included on DINR, nor do they pay.

Traditional reservation platforms typically charge restaurants a monthly or annual subscription, a fee for each guest booked through the platform, or both. DINR operates differently.

Our restaurant collection is 100% merit-based. Every restaurant on DINR is hand-selected by our team because we believe it deserves to be there, not because it has paid for placement or access to our diners.

That distinction is fundamental to DINR. We believe the integrity of a curated platform depends on keeping restaurant selection separate from commercial considerations. There is no fee to join DINR, no subscription required for inclusion and no per-guest cover fee.

DINR may separately collaborate with restaurants on events, experiences or other commercial initiatives, but those relationships never determine which restaurants are selected for the platform.

DINR operates across major Canadian cities and select destinations. Stay tuned for our international expansion announcements. Download the DINR app for the most up-to-date list of participating cities, restaurants and experiences. Or explore, discover and sign-up via our website.

DINR is available for iOS and Android in English and French. Download the app from the Apple App Store or Google Play.

Yes, you'll need a DINR account to make a reservation or access certain DINR features.

You can create an account in the DINR app or on the DINR website. Once signed in, you can manage your account details from the Account section.

DINR Classic is free.

For diners who want more access and benefits, DINR Premium is an annual paid membership offering enhanced reservation access, exclusive opportunities, member benefits and more.

A valid credit card may be required to secure your reservation.

Your reservation confirmation will clearly show any applicable cancellation or no-show policy before you book. If you cancel outside the permitted window or do not attend your reservation, the restaurant's applicable fee may be charged.

A temporary card authorization may also appear when completing your reservation.

Select Forgot Password from the DINR sign-in screen and follow the instructions sent to your email.

If you previously had a DINR account and are having trouble signing in or resetting your password, contact us at community@getdinr.com.

You can delete your account from the Account section of the DINR app by selecting Settings and then following the instructions on that page.

Please note that deleting your DINR account may not automatically cancel any separate paid subscriptions associated with your account.

DINR Premium is DINR's annual membership for diners who want greater access to Canada's culinary scene. Premium benefits may include preferred or early access to reservations, exclusive seatings, DINR Supper Club experiences and other chef events, access to special event tickets, dedicated reservation support, partner benefits and other member-only opportunities.

Current benefits are available in the DINR app and at getdinr.com/membership.

Purchase a DINR Premium Membership through DINR and follow the activation instructions provided after purchase.

You'll receive confirmation of your purchase and any instructions required to activate Premium on your DINR account.

Yes. Consumer-purchased DINR Premium memberships are annual subscriptions and automatically renew unless cancelled before the applicable renewal deadline.

Some memberships provided through DINR partners, like Wealthsimple, may operate differently.

No. Premium gives members enhanced access and support, but restaurant availability is always limited and a specific table, date or time cannot be guaranteed.

Premium Members may also contact DINR for reservation and concierge-like support when they're looking for a table or have something specific or special in mind.

If you purchased your membership directly from DINR, you can manage or cancel your subscription through the billing account created when you purchased your membership.

To avoid a renewal charge, cancellation must be completed at least 24 hours before your renewal date.

If your membership was provided through a DINR partner, different terms may apply.

No. If you've already paid for your current membership term, cancelling your renewal does not end your existing membership early. You'll continue to have access until the end of your current paid term, subject to the applicable membership terms.

DINR Premium membership fees are generally non-refundable, except where required by law. Partial-year refunds are not available if you cancel before the end of your membership term.

DINR may suspend or terminate a membership for misuse, fraud or violations of applicable membership or platform terms.

To earn Aeroplan points with DINR, you need to be an Aeroplan Member and a DINR Premium Member. You need to add your Aeroplan number to your DINR account, and make sure your DINR and Aeroplan accounts are registered under the same name.

Yes. The current DINR Aeroplan offers are available to eligible DINR Premium Members.

DINR Premium Members can earn:

• 1,000 bonus Aeroplan points when purchasing their first eligible paid year of DINR Premium.

• 100 bonus Aeroplan points when they make and complete an eligible reservation through DINR while their Premium membership is active.

• 1 bonus Aeroplan point per $1 spent on eligible transactions through DINR while their Premium membership is active. Taxes, delivery fees and deposits are excluded.

No. The 1,000 bonus Aeroplan points are awarded once, on your first eligible paid year of DINR Premium. Renewals are not eligible for another 1,000-point bonus.

No. The 1,000-point offer applies only to member-paid DINR Premium memberships. Complimentary, unpaid and trial memberships are not eligible.

Yes. You can earn Aeroplan points on eligible DINR activity, including 100 bonus points for each eligible completed reservation and applicable points per $1 spent on eligible purchases such as merchandise, wine bundles and event tickets.

However, you will not receive the 1,000 bonus points for joining DINR Premium. That bonus is only available when you purchase and pay for your Premium membership yourself. If your membership is provided through Wealthsimple or another commercial partner, the partner pays for your membership on your behalf.

Simply add your Aeroplan number to your DINR account through the DINR website or mobile app. Your DINR account and Aeroplan account must be registered under the same name.

No. Only one Aeroplan number can be associated with a DINR account at a time.

Eligible earning begins October 15, 2026. You must also be enrolled in Aeroplan and have your Aeroplan number added to your DINR account before completing an eligible transaction. Transactions made before then are not eligible retroactively.

You can earn 100 bonus Aeroplan points when you make and complete an eligible reservation through DINR with an active DINR Premium membership. Cancelled reservations and no-shows do not qualify.

Eligible transactions made through the DINR website or mobile app with an active DINR Premium membership can earn 1 bonus Aeroplan point per $1 spent, excluding taxes, delivery fees and deposits. Certain products or services may be excluded, and applicable earning caps may be displayed by DINR. Points and ratios will be indicated on eligible transactions in advance of your purchase completion.

You won't earn Aeroplan points on cancelled DINR transactions or reservations you don't complete. If points have already been awarded, they may be adjusted or removed.

Please allow up to 30 days for earned Aeroplan points to appear in your Aeroplan account.

Some do and some don’t.

The 1,000 bonus Aeroplan points you receive when you purchase your first year of DINR Premium Membership do not accumulate Status Qualifying Credits (SQC).

However, as an Active DINR Premium Member in good standing, Aeroplan points earned through eligible ongoing DINR activity, including 100 Aeroplan points earned for each eligible completed reservation and points earned per dollar on other eligible DINR activities, are eligible for SQC accumulation at a rate of 1 SQC for every 5 Aeroplan base points*.

*Aeroplan members can get a maximum of 25,000 Status Qualifying Credits (SQC) per calendar year with select travel and everyday partners. Once a member has reached this annual maximum, any additional SQC will not be awarded. For more information on SQC, see: Discover how to reach Aeroplan Elite® Status and unlock benefits.

Contact DINR at community@getdinr.com. Requests must be made within 12 months of the transaction and must include the original receipt.

The full DINR Premium x Aeroplan Terms and Conditions apply to all offers, along with the Aeroplan Terms and Conditions and Aeroplan Privacy Policy. Offers and eligibility may change from time to time. See full terms at https://www.getdinr.com/membership/terms

Follow the activation instructions provided through your Wealthsimple benefit.

If you have questions about the Wealthsimple benefit itself or your eligibility, contact Wealthsimple. If you need help with your DINR account or activating DINR Premium, contact DINR at community@getdinr.com.

Wealthsimple determines eligibility for its benefits and rewards.

DINR can assist with your DINR account and Premium experience. Depending on your question, we may need to direct you back to Wealthsimple.

Yes. You can earn Aeroplan points on eligible DINR activity, including 100 bonus points for each eligible completed reservation and applicable points per $1 spent on eligible purchases such as merchandise, wine bundles and event tickets.

However, you will not receive the 1,000 bonus points for joining DINR Premium. That bonus is only available when you purchase and pay for your Premium membership yourself. If your membership is provided through Wealthsimple or another commercial partner, the partner pays for your membership on your behalf.

If you leave Wealthsimple or you are no longer eligible for DINR Premium via Wealthsimple Rewards, you can still purchase a DINR Premium Membership through our normal channels. Reach out to us and we’ll make sure you have a nice legacy gesture.

No. DINR Premium memberships provided through Wealthsimple are not subscriptions, and you will not be automatically charged by DINR.

If you want your DINR Premium membership to continue, you must continue to select DINR Premium as a Wealthsimple Milestone Reward benefit, subject to Wealthsimple’s eligibility requirements and program terms.

Reach out to us at community@getdinr.com and we’ll aim to reply within 1-5 business days.

Delivery timing varies by region and product. For recurring wine subscriptions, deliveries have generally been made by approximately the 15th of the month following payment. For specific tracking or delivery information, contact community@getdinr.com.

Where available, you may be able to change your bundle style based on regional availability. Contact community@getdinr.com or sign into the account associated with your wine subscription to see your available options.

Yes, depending on where your order is in the procurement and fulfilment process. Contact us as early as possible at community@getdinr.com and we'll do our best to accommodate your request.

Yes, provided your order has not already been processed or shipped. Update your details through the account associated with your wine subscription or contact community@getdinr.com.

Yes. You can cancel your wine subscription, but orders that have already been processed or shipped may not be cancellable. Depending on timing, we may be able to reroute an order or defer delivery.

We generally cannot offer refunds on physical products. If a bottle arrives damaged or there is another issue with your order, contact community@getdinr.com and we'll work with the applicable winery, agency or importer to help resolve it.

Contact community@getdinr.com with your order information and details of the issue. We'll work with the applicable winery, agency or importer to help resolve it.

DINR Gift Cards are digital prepaid cards that can be used at participating DINR Restaurant Collection partners and on certain eligible DINR purchases. Participating restaurants and eligible uses may change, so always check with the restaurant or email community@getdinr.com to verify.

DINR Gift Cards are currently available for purchase by DINR Premium Members.

Yes. DINR Gift Cards can be purchased as gifts.

You'll be asked for the recipient's information during the purchase process or can contact community@getdinr.com for assistance.

No. Your DINR Gift Card can be used at a participating restaurant regardless of how you made the reservation, including a DINR reservation, another reservation service or a walk-in. It’s just a form of payment.

It works similarly to a prepaid Visa card at participating locations. Follow the activation instructions provided with your card before attempting to use it.

Digital only. Physical DINR Gift Cards are not currently available.

Open the Get My eCard app using the email address associated with your DINR Gift Card. If you need additional assistance with an existing Gift Card, contact EML at 1-888-635-0506.

You may be able to enter the card information manually. Open the Get My eCard app, select your DINR Gift Card and locate the card number, expiry date and security code. These details can be entered manually where supported. For additional card-specific assistance, contact EML at 1-888-635-0506.

If the restaurant is currently listed as a participating DINR Gift Card location but your card cannot be processed, pay your bill using another payment method and contact community@getdinr.com. We'll investigate the issue with the restaurant and our payment partners and make sure problems are resolved for you.

Ask the restaurant to use the remaining balance on your DINR Gift Card and pay the balance using another accepted payment method.

It depends on how the card was issued. Consumer-purchased Gift Card funds do not expire, subject to applicable law. Promotional, bonus and certain corporate-issued cards expire 1 year after they were issued.

An activation or processing fee may apply when purchasing a DINR Gift Card. Any applicable fee will be disclosed at purchase.

DINR does not take a commission from the restaurant on the value you spend using your DINR Gift Card. Applicable program and payment-processing fees may apply separately.

DINR works with third-party payment providers to operate the Gift Card program. For card-specific support on an existing card, contact EML at 1-888-635-0506 or support@emlpayments.com. For general DINR questions, contact community@getdinr.com.

Current DINR events are available through the DINR app and website.

DINR experiences may include DINR Supper Club events, chef collaborations, partner events, special dining experiences and other culinary programming.

Certain events, tickets or seatings may be offered first or exclusively to DINR Premium Members. Availability and benefits vary by event.

Generally speaking, tickets are not refundable but they usually are transferable. Please reference the event listing itself for specific details or reach out to community@getdinr.com if you require further assistance.

In the very rare instance where an event is cancelled or rescheduled, you will be given the option of a refund or a transfer.

Email us at community@getdinr.com or use the chat function available through DINR.

DINR does not operate a general customer-support telephone line or a chat bot of any kind.

Our customer-care team is made up of real people who really care about you and the experience so be nice and polite please. We generally respond within one to three business days, although response times may be longer during especially busy periods.

Please email community@getdinr.com with “Urgent” in the title.

When logged in, check the ‘Profile’ section in your account.

We don’t encourage this. It also won’t serve you as you can only link your Aeroplan number to one active account and you’ll be charged penalties and black-listed if you’re trying to game reservation blocks and end up cancelling or no-showing.

Generally no.

If you delete your DINR account, your subscription for DINR Premium may remain active, which means you may still be charged a subscription fee. Please ensure you take all intended and necessary steps.

With respect to Aeroplan, you will earn Aeroplan points on eligible activities completed while you were a DINR Premium Member in good standing. However you will not receive any Aeroplan points from DINR activities after your DINR Premium Membership or account is cancelled.

If you have an existing SOMM membership or subscription and need assistance with billing, wine deliveries, cancellation or your account, contact community@getdinr.com.

Eligible and still-active SOMM Cru and Grand Cru members may receive DINR Premium while their qualifying SOMM membership remains active. Contact community@getdinr.com if you need assistance activating your DINR Premium access.

Given the legacy nature of the program and SOMM platform, please email community@getdinr.com for the most efficient service.

Please email community@getdinr.com.

SOMM previously offered eligible American Express Cardmembers special access and pricing on SOMM Cru and Grand Cru memberships. These offers are no longer available to new members, but the original terms continue to be available for existing or former members who need to reference them. You can review the Legacy American Express x SOMM Offer Terms & Conditions here.

Please email community@getdinr.com.

DINR Drops are limited-run releases created with Canadian makers and producers, available exclusively through DINR. Each Drop features a specially selected Canadian-made product or offering produced in limited quantities. When a Drop sells out, it’s gone.

DINR Premium Members get first access to DINR Drops before they become available more broadly, where applicable. Because quantities are limited, early access does not guarantee availability.

Each Drop is available only while quantities last. Once a Drop sells out, it will likely not be restocked as part of that release.

DINR Drops are shipped directly by the Canadian maker or producer behind each release. The partner manages fulfillment, shipping and delivery, so timing and shipping details may vary by Drop.

Any applicable shipping costs and delivery information will be provided at the time of purchase.

If you have a question about shipping, delivery, a damaged product or another issue with your order, contact community@getdinr.com and we’ll help connect you with the appropriate partner or resolution.

Because DINR Drops are limited-run releases and can include different types of products, return, refund and exchange policies may vary by Drop. Any applicable terms will be provided at the time of purchase.