FAQs

Simply open your Somm app, login or create an account, and navigate to the upper right avatar. This is your profile and from there you can subscribe to Cru or Grand Cru.

You can redeem your benefits as often as you like. There's no limit.

In order to redeem, simply navigate to the "Benefits" section of the app (accessed through the bottom navigation) and then select the benefit you want. Read about the redemption instructions.

If you need to show your status, you can pull up your status 'card' from the homescreen, in the top right next to your profile avatar. There, you'll see a card icon.

To pause or switch your subscription, click on the "My Account" section of the Somm app, accessed through the top right avatar/profile button on the homescreen.

Cru is an annual subscription so you’ll be billed yearly.

Grand Cru is a monthly or quarterly subscription.

Since the program is a subscription, it will auto-renew based on the cadence of the program that you are part of. If you do not want the subscription to auto-renew, you must cancel the subscription at least 24 hours prior to the renewal date.

You’ll receive a confirmation email and receipt for your subscription purchase. Check your spam if it didn’t land in your inbox. Email or chat with us if you have further questions or if it didn't arrive for whatever reason.

For your specific tracking info, email or chat with us.

Generally speaking, this is the delivery schedule:

Deliveries West of Ontario (BC, Alberta, Saskatchewan, Manitoba)

• If your billing date is between the 1st and 15th of a month, you should receive your bundle by the end of that month, typically in the last week.

• If your billing date is between the 16th - 31st of a month, you should receive your bundle by 15th of the following month.

Deliveries in Ontario

• All bundles should be received by the 15th of the month after payment.

If you're going out of town or otherwise need to pause your wine club, just email us or start a chat and we'll do our best to work with your schedule.

To switch your bundle style from the Somm app:

• Open the Somm app and login with the email address connected to your subscription.

• Click on the top right avatar/profile once you’re logged in with the email address connected to your account.

• Then click 'Membership Details'

• Scroll down to 'Wine bundle preference' and click 'Open preference form'

Alternatively, you can start a chat with us or email us.

Please note that it may take up to 1 month for your style change to take effect, depending on where our team is at in the procurement cycle.

Subscriptions do not have an expiration date, but special offers or promotions may expire.

Please note that any active subscription tied to your account will auto-renew on the renewal date, and any applicable fees will be charged.

Ensure you have the most updated version of the Somm app.

Open your Somm app and login with the email address connected to your subscription.

Then:

• Click on the top right profile/avatar

• Click Membership details

• Scroll down to "Delivery Address"

• Click "edit" and save your changes.

Please note that it may take up to 1 month for these changes to take effect. If you want confirmation of the change, please email us or start a chat.

You can cancel at any time, mindful of renewal dates and renewal fees. To avoid renewal fees, like all subscriptions, you must cancel before the subscription renews.

If you need assistance please reach out to us via chat or email (community@getdinr.com).

To cancel your subscription:

Login to your Somm app, click the top right avatar/Profile, click Membership details and then click the cancel link. For further instructions, please visit this link.

If you do not want your subscription to renew and be charged the renewal fee, you must cancel your subscription PRIOR to the renewal date.

Previously cancelled Cru subscriptions:

• Your Cru subscription will be valid for the duration of your paid period. However, it will not renew again at the end of your term.

Previously cancelled Grand Cru subscriptions:

• Depending on where we are at in the delivery and procurement cycle, your cancelled Grand Cru subscription may take up to 1 billing period to take effect.

Refunds for Cru subscriptions:

Generally not permissible.

However, you may be eligible for a refund if the following conditions are true:

• 1) You cancelled your subscription before the subscription renewed (not on or after the renewal date) and the renewal was still charged.

• 2) Have reached out to our support team with a legitimate, extenuating circumstance and have not used your Membership benefits since the renewal took place.

No refunds will be honored beyond 10 calendar days of the renewal taking place. I.e. if your subscription renewed on September 25th, the last day you can make a claim is October 5th, by 11:59pm ET.

Refunds for Grand Cru & Grand Cru Zero subscriptions:

We do not offer refunds on Grand Cru or Grand Cru Zero subscriptions. This is due to our procurement cycle and the physical nature of the products. If you have an issue with an order, please reach out to us via chat or email and we'll do our best to resolve to your concern.

If you wish to delete your account, first ensure you have the most updated version of the Somm app.

Login and then follow these steps:

• Click the top right profile/avatar

• Under Account Settings, click “Preferences”

• Under Privacy, click “Manage privacy settings”

• At the bottom, click “Delete account”

• If you truly wish to delete your account, click, “Yes, delete”

If you need more information, reach out to us on chat or follow this link for more details.